Payment Policy

Accepted Payment Methods

At Nalani, we offer a range of secure and convenient payment options to ensure a smooth checkout experience. We currently accept Visa, Mastercard, American Express, Maestro, Apple Pay, and Google Pay. All payments are processed in real time at the time of purchase.

Currency for Transactions

All transactions made on our website are processed in GBP (British Pound).

Secure Payments

Your security is our top priority. Every transaction on our website is processed using SSL (Secure Socket Layer) encryption, ensuring that your payment and personal information are fully protected. We do not store any credit card details on our servers.

Payment Confirmation

After a successful payment, you will receive a confirmation email with your order details. This confirms that we have received your payment and are processing your order. If you do not receive a confirmation, please check your spam folder or contact us directly.

Failed or Declined Payments

If your payment is declined, we recommend double-checking your card details, billing address, and available balance. If the issue persists, please contact your bank or card provider. You may also reach out to our team at info@qazeri.com for further assistance.

Payment Disputes

If you believe there has been an error or unauthorized charge, please contact us immediately at info@qazeri.com We take all payment concerns seriously and will work with you to resolve any disputes as quickly as possible.

Shipping Policy Overview

We currently ship to addresses within the United Kingdom only. Orders are delivered within an estimated 6 to 9 business days, and shipping is free. For more information, please review our Shipping Policy.

Return and Refund Policy Overview

If you are not satisfied with your purchase, we offer returns within 30 days of delivery. Products must be unused and in original condition. No restocking fee applies. To learn more, visit our Refund Policy

Privacy Policy Overview

We respect your privacy and take the protection of your personal data seriously. Information collected during the checkout process is used solely to complete your transaction and deliver your order. For complete details, view our Privacy Policy

Google Merchant Center Compliance

Nalani adheres to all applicable Google Merchant Center guidelines, including clear disclosure of payment terms, secure processing, and customer service standards. We are committed to maintaining full compliance to ensure a trustworthy shopping experience.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

E-mail address: info@qazeri.com
Phone number: +31626139017
Contact form: Contact page

We thrive to respond within 24 hours during our opening hours.

Business name: Qazeri
Address: 47 Curzon Street, London, W1J 7UJ, United Kingdom

Customer service available hours

Operating Hours (Monday to Friday):
09:00 AM to 18:00 PM (GMT+1 London)
Operating Hours (Saturday to Sunday):
10:00 AM to 16:00 PM (GMT+1 London)